Support & Services
Customer Success Management
The Customer Success Manager will serve as the primary point of escalation, ensuring the most direct way to addressing any problem and issue that may require extra attention, in particular in case of urgent issues or out of the ordinary situations.
Our premium technical support services ensure users will be assisted whenever they run into a question, a problem, or a request. The service we offer has global coverage and can scale from pre-production developer support to 24/7 coverage.
Hot Patches and Bug Fixes
ConsenSys’ troubleshooting will identify issues with your Quorum-based solution, and find a work-around to stabilize the environment, create a hotfix, and incorporate the fix in future Quorum releases.
Issues Identification and Mitigation
ConsenSys can help proactively identify issues with customers’ specific infrastructure to help ensure issues are fixed before they impact performance.
Quorum plugins are offered with your support contract. Plugins extend the Hyperledger Besu Ethereum client and provide functionality to address additional enterprise requirements for security and reliability.
ConsenSys Quorum training provides hands-on instruction and upskilling at the ConsenSys Quorum protocol layer, from introductions to the most complex capabilities. [Available as a separate paid support service]