Director of SaaS Operations (Infura)
At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental.
Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore our products and solutions, visit http://consensys.net/.
Why join ConsenSys?
Remote first. You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from many different countries and cultures. Want to work remotely? Go ahead. Or pop into one of our offices? We’ve got you covered in NYC, DC, Dublin, London, Paris, Brisbane and Hong Kong.
Flexible working arrangements. You can create your own journey with flexible schedules and locations. We believe everyone has the right to control their own freedom. Our people can make their own schedule, own their own time, and we encourage you to travel and work from anywhere in the world.
Continuous learning and opportunities. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game. To support your development we pay for you to learn by offering unlimited access to Coursera, a platform with thousands of courses for you to learn whatever you want, and acquire new skills.
Unlimited vacation/holidays. We value downtime to recharge and reset ensuring everyone at ConsenSys has work/life balance. Company-wide we participate in “zero productivity” days every quarter to take a break from work, shut down, and sit back and relax.
One of the most recognized tech companies in the blockchain ecosystem globally. Work experience at ConsenSys is a tremendous reference for your future career. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.
Infura is the leading infrastructure platform providing scalable and easy-to-use APIs and cloud solutions for Web3 developers. Infura currently supports Ethereum and IPFS APIs, allowing developers to immediately begin building instead of spending time on architecting their own infrastructure.
Infura provides developers instant access to decentralized and blockchain networks without the need to sync or understand complicated peer to peer infrastructure. Similar to how one might access a cloud service to alleviate the friction of owning proprietary compute and storage, Infura lowers the barrier to entry for engineers to begin building.
We believe in a decentralized future powered by Web3, and we know developers will be at the forefront of that progress. We want to empower developers to spend their time building, creating, and evolving by providing them with the best and easiest solution to their infrastructure needs.
Some things to know about the Infura team, we are a remote first company, with team members all over the world. We strive to reduce meetings, respect work life balance, promote diversity, and generally be good people. We depend on each other not only to make an amazing product but to be a group that wants to succeed together.
What you’ll do
As the Director of SaaS Operations for Infura you will be the glue between all of our customer management functions within the team. You will define our strategy for how we interact with our customers and ensure they are maximally satisfied with our service. This means coordinating all the groups that work directly with our customers, Account Management, Customer Success, Sales, and Business Development. The Marketing team will be a very close partner as well helping them build partnerships with our customers. You will also be the direct leader for Infura account management and business development teams managing a global team supporting and building relationships with the people that depend on us.
The Director of SaaS Operations will have the opportunity to refine and design our internal systems and operations around business ops. This means our toolsets for configuring accounts, tracking financials, coordinating contacts, and much more. Keeping everyone across departments on the same page through our tools and processes.
Our customers are truly global and therefore this role will need to understand and guide the team on the nuance of different regions when it comes to support, business relationships, and account management. It is incredibly important to our users that we understand their needs regardless of where they are in the world.
Lastly, the Director of SaaS Operations is a key leader and stakeholder in Infura. You will have the opportunity to have a big impact on the strategic direction and operations of the team. You will help represent the customer's voice when we make decisions and prioritize different efforts.
Would be great if you brought this to the role
- Experience leading a SaaS business operations/development function or team
- Love of growing a global team and seeing your people succeed
- Experience managing a very large, global customer base
- Deep interest and care for the needs of your customer
- Bonus points, but not necessary, for experience working on a major cloud service provider and or developer tools as a service provider
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our remote-friendly, energetic start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. We are simply looking for amazing people who share in our vision for making great things with great people.
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.
We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most.
We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us.
Recognized in the blockchain and Web3 ecosystem
Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem.
Continuous learning & opportunities
We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program.
We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in “zero productivity” days to take a break from work, shut down, and sit back and relax.
Flexible working arrangements
With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together.
You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.