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Community Moderator

Australia, Hong Kong, Romania, United States
Full-time

ConsenSys is the leading blockchain software technology company focused on building infrastructure, tools, and products for consumers, developers and Enterprises. Our mission is to drive adoption of the decentralized worldwide web (Web3) and the Ethereum ecosystem, the only current candidate to be the automatic, objective trust foundation and base settlement layer for the planet.

Consensys products are all clear market leaders in their respective markets: MetaMask, Infura, Truffle, Quorum, Diligence, Codefi. They already power the vast majority of the Ethereum blockchain ecosystem as well as several other decentralized protocols, and are poised to grow by orders of magnitude in the coming years. To explore our products and solutions, visit http://consensys.net/.

MetaMask is one of the world's most widely used crypto wallets, with more than 5 million monthly active users, and the leading gateway to blockchain apps. For developers of decentralized apps and decentralized finance protocols, MetaMask is the first choice when it comes to handling account management and connecting the end-user to the blockchain. MetaMask enables developers to create secure and usable Ethereum-based web sites.

A MetaMask Community Moderator will work with the Community Manager, within the Customer Success team, to provide education and support to MetaMask users. They will assist in implementing the community moderation strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role promotes excellent customer service, education, and helps to cultivate a strong community around the brand.

Responsibilities

  • Assist in implementing the community building and moderation strategy
  • Enforce the listed rules of the community
  • Provide engaging and educational content for the community
  • Respond to customers in a timely manner
  • Monitor, track, and report on feedback
  • Coordinate with product stakeholders to properly disseminate pertinent information
  • Assist in building and maintaining the external moderator program
  • Create unique and creative ways to maximize the community.


Requirements

You have outstanding communication skills and the ability to manage discussions impartially. ****You are passionate about helping end-users and find it fulfilling to help millions of them to use MetaMask better. You have a track record of writing or producing best-in-class content for end-users. You are known as someone who is authentic and creative and can be funny or quirky on occasion. You are fluent in English. You possess the ability to remain professional when engaging with emotional and occasionally aggressive members of a community. You are familiar with the blockchain technology industry and MetaMask. You are a team player, detail-focused, and reliable. You have a good knowledge of the principles of customer service. Previous experience as a moderator is a community moderator is a plus.

Why join ConsenSys?

Here are some of the perks of being part of a unique organization like ConsenSys

  • One of the most recognized tech companies in the blockchain ecosystem globally. A work experience at ConsenSys is a tremendous reference for your future career. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.
  • The forefront of a revolution. We fundamentally believe blockchain is a next generation of technology that can lay the foundation for a more just and equitable society. You can be a part of building the digital economy of tomorrow and radically transforming our society for the better.
  • A dynamic startup environment with deep roots. We are one of the earliest blockchain companies and a leader in the space. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.  
  • Deep technical challenges. Blockchain technology is just over 10 years old. Ethereum itself is still a toddler. There is much to be done before these platforms can scale to the order of millions or billions of users. We are building the tools, infrastructure and applications l that are pushing the technology forward.
  • Continuous learning and improvements. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game.


ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.

Benefits
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Competitive benefits

We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most.

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Equity

We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us.

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Recognized in the blockchain and Web3 ecosystem

Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem.

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Continuous learning & opportunities

We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program.

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Unlimited vacation/holidays

We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in “zero productivity” days to take a break from work, shut down, and sit back and relax.

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Flexible working arrangements

With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together.

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Remote first

You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.