At ConsenSys we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security and freedom are fundamental.
Our product suite, composed of Truffle, Infura, Quorum, Codefi, MetaMask, and Diligence, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. As the leading Ethereum software company, ConsenSys enables developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. To learn more about ConsenSys, and explore our products and solutions, visit http://consensys.net/.
Why join ConsenSys?
Remote first. You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from many different countries and cultures. Want to work remotely? Go ahead. Or pop into one of our offices? We’ve got you covered in NYC, DC, Dublin, London, Paris, Brisbane and Hong Kong.
Flexible working arrangements. You can create your own journey with flexible schedules and locations. We believe everyone has the right to control their own freedom. Our people can make their own schedule, own their own time, and we encourage you to travel and work from anywhere in the world.
Continuous learning and opportunities. You’ll be constantly exposed to new concepts, ideas and frameworks from your peers and as you work on different projects — challenging you to stay at the top of your game. To support your development we pay for you to learn by offering unlimited access to Coursera, a platform with thousands of courses for you to learn whatever you want, and acquire new skills.
Unlimited vacation/holidays. We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. Company-wide we participate in “zero productivity” days every quarter to take a break from work, shut down, and sit back and relax.
One of the most recognized tech companies in the blockchain ecosystem globally. Work experience at ConsenSys is a tremendous reference for your future career. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem.
About Customer Success
The Customer Success team at ConsenSys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of blockchain total customer experience, we’d love to hear from you.
What you’ll do
As part of the Strategy team within Customer Success, you will be helping us produce and maintain an accessible, informative and engaging library of visual content to enable customers to get the most out of our products.
Many millions of users access our knowledge base already. Through your multimedia and graphic design contributions, you will play a key role in enhancing knowledge base content, supporting these users to access concise, clear support materials as easily as possible. Growing user numbers will place ever greater pressure on Customer Success as a whole, and enhancing our support content will be one aspect of our strategy for managing this demand, creating content that helps users self-resolve their queries.
You will be working closely with the department’s technical writers, who are responsible for maintaining and writing customer support content. However, once you’re established, we expect you to feel confident to express your own ideas and bring your creative energy to the team. You will be able to choose how to translate your content creation skills into materials that will best serve users. In addition to others in Customer Success, you will also work with colleagues from across ConsenSys as needed, such as product or marketing teams, to improve your understanding of the Web3 space, our products, and the challenges users face.
In the first instance, you will be working on the below content types. However, these suggestions are flexible according to your preferred content direction and vision for our knowledge base and beyond:
- Videos and animations, including, for example, walkthroughs of specific tasks, or explainers of key concepts
- Diagrams and infographics, distilling written content into complementary visual aids
- Images, such as banners for articles.
This list is by no means exhaustive. We look forward to you bringing your own ideas to the role, and proactively identifying needs and suggesting features that you think will have the highest impact.
Please attach or link to a suitable portfolio in your application.
What we’re looking for
- Experience in content creation/graphic design roles.
- Familiarity with essential software, such as the elements of Adobe Creative Cloud (InDesign, Photoshop, Illustrator, etc.). We have no particular preference here: you’ll have the freedom to use whichever software best suits your needs and ours.
- The ability to work independently and proactively, identifying areas for improvement or creative opportunities and acting on them.
- A natural communicator with a keen appreciation of how to share ideas and concepts – primarily visually, but also through words.
- An understanding of the priorities and objectives of customer support.
- Enthusiasm for new ideas, solutions and directions that will help continuously improve our support materials.
- Time management skills: we prefer trust instead of micro-managing.
- Comfortable engaging with new concepts, technology and emerging Web3 trends
- The ability to collaborate effectively across timezones and teams without losing sight of our core goals.
- Willingness to continually challenge yourself and develop.
Any of these skills would be a plus:
- Prior experience and/or interest in blockchain, crypto or Web3. (Although it would be beneficial, you do not need technical knowledge for this role; just enthusiasm and a willingness to learn.)
- Experience with:
- Copywriting, editing, proofreading
- Zendesk (specifically, Zendesk Guide)
- Social media content creation
- Audio recording and editing
- One or more foreign languages (to native speaker level).
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here.
We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most.
We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us.
Recognized in the blockchain and Web3 ecosystem
Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem.
Continuous learning & opportunities
We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program.
We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in “zero productivity” days to take a break from work, shut down, and sit back and relax.
Flexible working arrangements
With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together.
You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.