Last update: July 4, 2022
Quorum Blockchain Service support¶
The tier of service chosen for your Quorum Blockchain Service (QBS) member determines the level of support you receive from ConsenSys.
- The Development tier comes with Bronze support, which allows you to submit support tickets with a 1-2 business day response time.
- The Business tier comes with Silver support, which allows you to submit higher severity (S2) support tickets with a 4 business hour response time.
- The Enterprise tier comes with Gold support, which allows you to submit highest severity (S1) support tickets with a 1 hour response time, 24/7. Enterprise support is ideal for production Web3 solutions built on QBS.
|Ticket category||Type of requests||First response time||Bronze support||Silver support||Gold support|
|S4 - Low||General knowledge requests||2 business days||✓||✓||✓|
|S3 - Normal||Day-to-day operational errors||1 business day||✓||✓||✓|
|Production environment only||S2 - High||Core/significant processing capability is limited||4 business hours||✓||✓|
|Production environment only||S1 - Urgent||Core functionality is compromised/inaccessible||1 hour (24/7)||✓|
If you need technical support and you’re already registered with QBS, create a ticket using our support portal.